The Future of Community in Digital Marketing: Thriving in 2024


Hey there, digital marketing mavens! It’s time to talk about the future of community in our ever-evolving online world. In 2023, building thriving communities isn’t just a nice-to-have; it’s a must-have for brands that want to connect with their audience on a deeper level. But how do you create a community that people actually want to be a part of? One that sparks conversations, fosters relationships, and keeps people coming back for more? Well, buckle up, because I’m about to spill the beans on what it takes to build a community that doesn’t just survive, but thrives in the digital marketing landscape of tomorrow.

Table Of Contents:



The Role of Community Management in Digital Marketing

In the world of digital marketing, community management has emerged as a game-changer. It’s not just about posting on social media platforms anymore. Community managers are the unsung heroes who work tirelessly behind the scenes to build and nurture online communities. They are the bridge that connects brands with their target audience, fostering meaningful connections and driving engagement.

Building Relationships with Customers

At the heart of community management lies the art of building relationships with customers. It’s about going beyond the surface-level interactions and truly understanding their needs, pain points, and aspirations. Digital Marketer, a renowned online marketing company, has a dedicated community manager who excels at this. They engage with customers on a personal level, guiding them through the digital marketer ecosystem and ensuring their journey is smooth and rewarding. By actively listening to customers and providing valuable support, community managers create a sense of belonging and trust. They become the friendly face of the brand, making customers feel heard and valued.

Managing Multiple Communities

Community managers often find themselves juggling multiple communities, each with its own unique dynamics and requirements. It’s a challenging task that demands adaptability and strategic thinking. At Digital Marketer, the community manager is responsible for overseeing various communities, including membership programs, partnership initiatives, and cohort-based programs. From managing discussions to organizing events and challenges, they ensure each community thrives and delivers value to its members. Managing multiple communities requires a deep understanding of the target audience and the ability to tailor engagement strategies accordingly. It’s about striking the right balance between consistency and customization, ensuring each community feels special while maintaining the brand’s overall voice and values.

Effective Time Management

With so many responsibilities on their plate, effective time management is a must-have skill for community managers. It’s the key to staying on top of the game and delivering exceptional results. Time blocking and organization are essential for community managers to balance their diverse tasks efficiently. By allocating specific time slots for different activities, such as content creation, member support, and strategic planning, they can ensure nothing falls through the cracks. But time management isn’t just about ticking off tasks from a to-do list. It’s also about being proactive and anticipating the needs of the community. By staying one step ahead, community managers can prevent potential issues and seize opportunities for growth and engagement.

The Customer Value Journey Framework

In the world of digital marketing, understanding the customer journey is crucial for building strong relationships and driving conversions. That’s where the Customer Value Journey framework comes in. Digital Marketer, a leading online marketing company, has embraced this framework to map out the stages a customer goes through, from initial awareness to becoming a loyal advocate. It’s a powerful tool that helps businesses create targeted marketing strategies and deliver value at every touchpoint.

Awareness to Advocacy

The Customer Value Journey framework is all about guiding customers from awareness to advocacy. It recognizes that the relationship between a brand and a customer is not a one-time transaction but a continuous journey of trust and value. The journey begins with awareness, where potential customers first learn about the brand through various channels such as social media, search engines, or word-of-mouth. This is where community managers play a crucial role in creating engaging content and building brand visibility. As customers move through the stages of engagement, subscription, and conversion, community managers work tirelessly to nurture those relationships. They provide valuable resources, answer questions, and offer personalized support to help customers make informed decisions. But the journey doesn’t end with a purchase. Community managers continue to engage with customers, ensuring their experience is positive and encouraging them to become brand advocates. By fostering a sense of community and providing ongoing value, they turn customers into loyal fans who spread the word and drive organic growth.

Stages of the Journey

Each stage of the Customer Value Journey is designed to deepen the relationship between the brand and the customer. It’s a strategic approach that recognizes the unique needs and expectations of customers at different points in their journey. From the initial spark of interest to the moment of purchase and beyond, community managers tailor their engagement strategies to match the customer’s mindset and goals. They create content that educates, inspires, and entertains, making the brand an invaluable resource in the customer’s life. By understanding the stages of the journey, community managers can anticipate customer needs and proactively address them. They can identify potential roadblocks and create smooth transitions between stages, ensuring the customer’s experience is seamless and enjoyable. The Customer Value Journey framework is not a rigid, one-size-fits-all approach. It’s a flexible guide that allows community managers to adapt their strategies based on customer feedback and data-driven insights. By continuously refining and optimizing the journey, they can create a truly customer-centric experience that sets the brand apart from the competition.

Growth During the COVID-19 Pandemic

The COVID-19 pandemic has brought about unprecedented challenges for businesses across industries. But amidst the uncertainty, online communities have emerged as a lifeline, connecting people and providing support during these trying times. Digital Marketer, a leading online marketing company, experienced significant growth during the pandemic, showcasing the power of community in the face of adversity. Their community gained a staggering 13,000 new members in just one month, a testament to the increasing importance of virtual connections.

Surge in Online Engagement

As social distancing measures and lockdowns became the new normal, people turned to online communities for a sense of belonging and support. The pandemic accelerated the shift towards digital interactions, and businesses that had already invested in building strong online communities found themselves well-positioned to thrive. Digital Marketer’s community became a hub of activity, with members actively engaging in discussions, sharing experiences, and seeking advice. The surge in online engagement highlighted the vital role of community managers in fostering meaningful connections and providing value to members. Community managers worked tirelessly to create a welcoming and supportive environment, organizing virtual events, facilitating conversations, and offering resources to help members navigate the challenges of the pandemic. They became the glue that held the community together, ensuring that no one felt alone or isolated during these difficult times. The growth experienced by Digital Marketer during the pandemic is a testament to the resilience and adaptability of online communities. It showcases the power of human connection and the importance of having a strong digital presence in today’s rapidly evolving landscape.

Utilizing AI Tools in Community Management

As the world of community management continues to evolve, AI tools like ChatGPT are emerging as valuable assets for community managers. These tools offer a range of benefits, from streamlining content creation to enhancing organization and efficiency. Digital Marketer’s community manager leverages AI tools to assist with various tasks, such as outlining posts, generating ideas, and even creating initial drafts of content. However, it’s important to note that AI is not a replacement for human expertise and authenticity.

Enhancing Efficiency with AI

AI tools like ChatGPT can significantly enhance the efficiency of community managers by automating certain tasks and providing valuable insights. For example, AI can help with content ideation, suggesting topics and angles that resonate with the community’s interests and needs. Community managers can use AI to create outlines and rough drafts of posts, saving time and effort in the content creation process. However, it’s crucial to ensure that the final content is reviewed, edited, and infused with the community manager’s unique voice and perspective. AI can also assist with organizational tasks, such as categorizing discussions, tagging relevant content, and identifying trends within the community. By leveraging AI’s data analysis capabilities, community managers can gain valuable insights into member behavior and preferences, allowing them to tailor their engagement strategies accordingly. While AI tools offer significant benefits, they should be used as a complement to human expertise, not a replacement. Community managers must ensure that the content created with the help of AI is authentic, relevant, and aligned with the brand’s values and tone. By striking the right balance between AI-assisted efficiency and human oversight, community managers can unlock the full potential of these tools while maintaining the personal touch that makes communities thrive.

Importance of Humility and Empathy

In the world of digital marketing and community building, humility and empathy are not just nice-to-have qualities; they are essential for creating meaningful connections and fostering trust. Community managers who embody these traits are better equipped to understand and address the needs of their members, leading to stronger, more engaged communities. Ryan Deiss, the founder of Digital Marketer, emphasizes the importance of humility and empathy in building relationships within the community and the digital marketing industry as a whole. He encourages open communication, questioning, and finding the “why” behind decisions, recognizing that no one has all the answers.

Building Trust Through Empathy

Empathy is the ability to understand and share the feelings of others. In the context of community management, empathy allows managers to put themselves in the shoes of their members, seeing things from their perspective and understanding their challenges and aspirations. By actively listening to members and responding with compassion and understanding, community managers build trust and create a safe space for open dialogue. They show that they care about the well-being and success of their members, not just as customers but as individuals with unique stories and experiences. Empathy also helps community managers navigate difficult conversations and resolve conflicts in a constructive manner. By approaching situations with an open mind and a willingness to understand different viewpoints, they can find common ground and foster a sense of unity within the community. Humility, on the other hand, is about recognizing that everyone has something to learn and contribute. It’s about setting aside ego and being open to feedback, even when it’s challenging. Community managers who practice humility create an environment where members feel valued and heard, encouraging them to share their ideas and insights. By modeling humility and empathy, community managers set the tone for the entire community, creating a culture of respect, collaboration, and growth. They inspire members to support and uplift one another, turning the community into a powerful force for positive change.

Gathering Feedback from Community Members

Gathering feedback from community members is a crucial aspect of community management. It allows managers to gain valuable insights into the needs, preferences, and experiences of their members, enabling them to make data-driven decisions and continuously improve the community experience. At Digital Marketer, the community manager uses surveys as a key tool for gathering feedback. By regularly reaching out to members and asking for their input, they can identify areas of strength, uncover potential issues, and gather ideas for new initiatives and improvements. Surveys can cover a wide range of topics, from assessing member satisfaction and engagement to understanding their learning preferences and content interests. By asking targeted questions and providing a safe space for honest feedback, community managers can gain a deeper understanding of what matters most to their members. But gathering feedback is just the first step. The real value lies in acting upon that feedback and using it to drive meaningful change within the community. Community managers must analyze the data, identify patterns and trends, and translate those insights into actionable strategies. By demonstrating that they not only listen to feedback but also take it to heart and use it to shape the community experience, managers build trust and credibility with their members. They show that the community is not just a one-way conversation but a collaborative effort where every voice matters. Gathering feedback is an ongoing process, not a one-time event. Community managers must create a culture of continuous improvement, regularly seeking input and adapting their strategies based on the evolving needs and preferences of their members. By making feedback a central part of their approach, community managers can create a dynamic, responsive community that truly serves the needs of its members and drives long-term success.

Future Trends in Community Building

As we look to the future of community building in digital marketing, one thing is clear: the focus will be on creating stronger, more meaningful relationships with customers. In a world where consumers are bombarded with countless marketing messages and have more choices than ever before, building trust and providing value through community interactions will be the key to standing out and driving long-term success. One of the key trends we can expect to see in the coming years is a shift towards more personalized, targeted community experiences. With the help of AI and data analytics, community managers will be able to gain deeper insights into the needs, preferences, and behaviors of their members, allowing them to tailor their engagement strategies and content to specific segments and individuals. This personalization will go beyond simple demographics and will take into account factors such as interests, challenges, and goals, creating a more relevant and valuable experience for each member. By making members feel seen, heard, and understood, community managers will foster a sense of belonging and loyalty that goes beyond transactional interactions. Another trend we can anticipate is the rise of user-generated content and peer-to-peer support within communities. As trust in traditional advertising continues to decline, consumers will increasingly turn to their peers and communities for recommendations, advice, and support. Community managers will need to facilitate and encourage these interactions, creating a space where members feel empowered to share their experiences and insights. By leveraging the collective knowledge and expertise of the community, managers can position their brand as a trusted resource and partner, rather than just a seller of products or services. This shift towards collaborative learning and problem-solving will not only provide value to members but also help to build a sense of ownership and investment in the community. Finally, we can expect to see a greater emphasis on measuring and demonstrating the impact of community building efforts. As businesses increasingly recognize the value of strong communities, they will demand more tangible evidence of the ROI of community management. Community managers will need to develop robust metrics and reporting systems to track engagement, sentiment, and business outcomes, and use this data to continuously optimize their strategies. By aligning community goals with broader business objectives and demonstrating the direct impact of community interactions on customer loyalty, advocacy, and revenue, managers can secure the resources and support they need to continue building thriving communities. The future of community in digital marketing is bright, but it will require a commitment to putting customers first, leveraging technology and data to create personalized experiences, and measuring and demonstrating the value of community building efforts. By embracing these trends and staying agile in the face of change, community managers can position their brands for long-term success in an increasingly competitive and customer-centric landscape.

Key Takeaway: 





Community managers are the bridge between brands and customers, fostering trust through personal engagement. They manage multiple communities, balance tasks efficiently with time management techniques, and use AI tools to streamline their work. Humility and empathy are key in building strong connections. Gathering feedback continuously helps them adapt strategies for better customer experiences.



The future of community in digital marketing is all about creating spaces where people feel seen, heard, and valued. It’s about building relationships, sparking conversations, and fostering a sense of belonging that keeps people coming back for more.


So, whether you’re just starting out or looking to take your community to the next level, remember this: put your audience first, stay authentic, and never stop listening. Because at the end of the day, that’s what community is all about – connecting with others and creating something meaningful together.

The future of internet marketing is bright, and with thriving communities at the heart of it all, there’s no limit to what we can achieve. So go out there and start building those connections – your community is waiting for you!


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